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Patient Services Policies
We've developed the following patient services policies in order to serve you better, protect your privacy, keep our fees low and provide you with the best care possible. If you have any questions regarding our policies, please ask. We're here to help in any way we can.
Scheduling Appointments
We strongly recommend that you make your appointments well in advance. This will guarantee the best time and day for you. Our early morning and evening appointments fill up first.
Cancellations
We request a minimum of 24-hours notice if you can't make your scheduled appointment. This allows us to fill that slot with another patient who may be in need of therapy.
Payments
In an effort to keep our fees and your balances low, we ask that you make your copayment and/or deductible payment at the time of service.
Insurance
Many of our patients are fortunate enough to have medical insurance to help defray the cost of physical therapy treatment. The overwhelming majority of insurance plans do not cover all treatment in full. You are responsible for your copayment and all deductibles, if applicable, at the time of service. To help you process your claims, our staff will do most of the insurance paperwork for you as a courtesy. As we are not an insurance company nor do we work for or represent any such company, we cannot guarantee any eligibility, extent of coverage or any payment by your insurance. You are ultimately responsible for any outstanding balance.
Office Records & Chart Notes
All of your records are strictly confidential. If you would like us to process your insurance claims, we must have a signed authorization allowing us to send pertinent information to your insurance company.
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